Orient Software

Centralize Administrative and Technical Resources

Nation

Vietnam

Industry

Software Development

Categories

AI Solutions

Case Studies Banner

Key Project Highlights

4+

years

ongoing engagement length

100%

accuracy

Information Extraction

98%

rating

Employee satisfaction

Client Overview

Orient Software specializes in providing high-quality software development services. Its fundamental principle lies in solid ethics, collaboration, tenacity, and responsibility. With 20 years of experience, Orient ensures to fulfill global clients’ requirements with various services, including software development, QA & testing, staff augmentation, and more.

Project Overview

Orient needs help from Neurond to centralize its administrative and IT resources so that employees can access them quickly. In the meantime, we must keep the internal data and sensitive information secure.

Challenge

Orient faced significant challenges in managing its administrative and IT resources.

  • Manual Information Accessing Bottlenecks – Employees had to spend a lot of time navigating information for their basic questions on training programs, compensation plans, or IT troubleshooting.
  • PC and IT Department Productivity - This inefficiency forced PnC and IT departments to spend extra time on these queries, preventing them from focusing on strategic initiatives.

Solution

We consulted them about an AI chatbot that can handle everyday tasks while integrated with specialized chatting functions for PnC and IT support.

  • AI Assistant: A standard AI assistant utilizing large language model to answer general questions, serving developers, marketing staff, or talent acquisition specialists in content writing, code generation, email writing, etc.
  • Orient AI Assistant: An AI agent added to solve PnC and IT requests, ensuring the highest level of data security.
Orient Software

Technologies

Rule-based NLP
Large Language Models
Prompt Engineering
Sentence Transformers
Vector Databases
Regular Expression
RAG (Retrieval-Augmented Generation)
Document Parsing

The Outcome

Orient Assistant, in particular, delivered a revolutionary AI chat assistant experience to all Orient Software staff, enhancing their productivity and knowledge while ensuring data security and maintaining confidentiality.

  • Achieved a 100% accuracy rate in handling HR and IT-related queries.
  • Decrease by more than 50% in the workload of the PnC and IT departments.
  • Enhancing Orient Assistant's capabilities by transitioning it into a personalized work management solution. This centralized approach to data storage streamlines the backup process, eliminating the need for Orient to consolidate and secure employee information manually.